Proof of ID and address requirements
Why do I need to verify my ID and address?
We are legally required to comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, the London Local Authorities Act 2007, the Economic Crime and Corporate Transparency Act 2023, and standard Know Your Customer (KYC) guidelines.
Companies House also now requires every director and PSC to verify their identity. As an Authorised Corporate Service Provider (ACSP), we complete this for you as part of your company formation, and Companies House will then email you your personal code.
These laws require us to confirm the identity and residential address of all customers, company directors, and persons with significant control (PSCs) involved in the formation process.
How do I provide my documents?
We’ve designed our identity verification process to be quick, user-friendly, and secure. Here’s what to expect:
Submitting proof of ID
- After your order has been processed, you’ll receive a personalised email containing secure verification links.
- Forward the relevant link to each person required to provide ID.
- Each individual will click the link, upload a valid form of identification, and complete a facial recognition check via a secure platform. The process is straightforward and usually takes just a few minutes.
Submitting Proof of Address
UK residents: We’ll attempt to confirm each individual’s address electronically using a secure eKYC system. If this isn’t successful, we’ll request a utility bill, bank statement, or similar document – dated within the last three months – that clearly shows the person’s name and current residential address.
Non-UK residents: If you are not a UK resident, you will be required to provide proof of your address. We will request a utility bill, bank statement, or similar document – dated within the last three months – that clearly shows the person’s name and current residential address.
Is my information secure?
Yes, absolutely. We use Onfido (Entrust), a globally recognised and trusted provider of digital identification and verification services. Onfido operates to the highest security standards and holds certifications including ISO 9001:2015, ISO 14001:2015, ISO 27001:2013, and ISO 27701:2019.
To learn more about how we handle and protect your personal data, please refer to our Privacy Policy.
Who needs to complete verification?
We’ll tell you exactly who needs to provide documents. Most commonly, this includes:
- The person placing the order or purchasing services
- All appointed company directors
- Persons with Significant Control (PSCs) – usually anyone who holds more than 25% of shares or voting rights in the company or LLP
I already have a personal code. Do I need to verify with you again?
Yes. As an Authorised Corporate Service Provider (ACSP), we are required to conduct our own independent, high-standard identity checks to confirm a person’s identity under UK Government KYC (Know Your Customer) and Anti-Money Laundering (AML) regulations. If you have already verified with Companies House, we will not generate another personal code.
Note: We may also request verification documents from other individuals depending on the specific nature or structure of your business.
When might we ask for additional information?
To ensure full compliance with applicable UK regulations – including the 2017 Money Laundering Regulations and guidance from supervisory authorities – we may request additional identification, supporting documents, or clarification as needed throughout the process.
For further details on our verification procedures, please refer to clause 22.8 of our Terms and Conditions.