John Carpenter is Chief of Staff at Rapid Formations and a statutory director of the BSQ Group. In his role, he works closely with the CEO and leadership team, supporting strategic operations across the organisation, including governance, recruitment, quality control and internal processes.
John has been part of the business since 2017 and has held several senior roles across customer services, quality control and operations, including Head of Customer Services, Head of Quality Control and Chief Operating Officer, before becoming Chief of Staff in 2022. His work focuses on maintaining high operational standards and supporting the continued growth of the company and its associated brands.
Before joining Rapid Formations, John ran the operations for a large London-based commercial law firm.
John’s areas of expertise include business operations, content integrity and organisational leadership within small and medium-sized enterprises. He also has experience in employment practices, recruitment processes and workplace policy development.
His work frequently focuses on ensuring the content of our internal and external literature is accurate, as well as being deployed on various special projects to provide strategic and tactical operational assistance.
With extensive operational experience in regulated industries, John brings a practical understanding of the challenges faced by scaling businesses operating in regulated environments. His work focuses on establishing clear processes and developing organisational structures that enable businesses to operate responsibly and sustainably.
